Wellspring Lutheran Services


After Hours IT for Skilled Nursing and SLC Campus


Important changes are being made to after-hours technical support for
the skilled nursing facilities and SLC campus only effective October 26, 2022:

  • AFTER HOURS SUPPORT WILL BE LIMITED TO THE CREATION OF PCC USER ACCOUNTS AND ASSOCIATED COMPUTER PASSWORD RESETS.
    • After-hours support hours are:
      • 8PM - 6AM Monday-Thursday
      • 8PM Friday – 6AM Monday
      • Holidays 24 Hours
    • Each skilled nursing facility/SLC campus site needs to designate one or two Wellspring staff members to place and receive support calls.
      • Call (810) 600-6933
      • Identify yourself
      • State the first and last name of the person who needs a PCC account or password reset.
      • State whether they need an account or password reset(s).
      • State your location (be consistent, e.g., Fairview should always say Fairview and not AVC, Ausable, etc.)
      • State whether the person is a Wellspring employee or agency staff. If an agency staff member, identify which agency the staff member is from.
      • LEAVE A GOOD CALL BACK NUMBER FOR YOU THAT IS ANSWERED
    • Other support issues should be entered in the Wellspring helpdesk and will be responded to during normal business hours.
    • EXCEPTION: IF the internet is down for the entire building and there is not a local power outage, call (810) 600-6933

      Following these instructions will help us serve you better.
      Thank you.

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